FAQ

HOW DO I SCHEDULE A CONSULTATION AND PLACE AN ORDER FOR DECORATIVE COOKIES, AND HOW FAR IN ADVANCE SHOULD I SUBMIT?

Please use the ORDER tab to schedule a consultation or place an order for design packages. It is suggested to place your order for design packages 2-4 weeks in advance and for custom designs 6 weeks in advance as the calendar books up quickly. Please note that a rush fee will be added to your total if your order is placed within 2 weeks of pickup, provided that we still have availability for that particular week. Your order will not be considered confirmed until an invoice has been sent and payment has been made in full within 48 hours.

ARE ALL COOKIES PRICED THE SAME?

No - we have different sized cookies and different levels of design detail which both impact cost per cookie.

HOW DO I CHOOSE DESIGNS FOR MY COOKIE ORDER?

You can send us photos for inspiration to make sure we capture your request to the fullest. If you don't have a photo, you can describe an overarching theme with color preferences, names and/or phrases, and we will conceptualize a design for you and send a sketch of concept for approval. Once approved there can be no adjustments on design.

DO YOUR COOKIES HAVE NUTS, GLUTEN, OR COMMON ALLERGENS?

The Royal Sifting Company operates in a kitchen where nuts may be present.

We do offer gluten-free cookies but we do not make any other dietary modifications at this time.

HOW ARE YOUR COOKIES PACKAGED?

Cookies are individually packaged in clear cellophane and heat sealed for freshness. Depending on the order size, they are placed in a window box with shredded paper and standard ribbon. You can upgrade to a printed ribbon, individual box per cookie, or a decorative box for an additional charge.

DO YOU SHIP?

The Royal Sifting Company only ships within NY state and uses standard ground with UPS or Fedex unless customer requests and pays for different shipping options. Once cookies have shipped, The Royal Sifting Company is not held responsible for late, lost, stolen, or damaged packages incurred during shipping and refunds are not eligible due to shipping issues.

Pick up is also available in NYC.

WHAT IS YOUR CANCELLATION POLICY ON CUSTOM ORDERS?

If you are unable to keep a scheduled custom order, please give 30-day advance notice to ensure refund.

Cancelling prior to two weeks before the pick up/ship date will incur a 20% cancellation fee (80% of your payment will be refunded).

No refunds will be given to orders cancelled within two weeks of pick-up/ship date. (At this point supplies, time, etc. has been spent on your order).

Moving your pick-up/shipping date to another week will be considered as a cancellation due to calendar is scheduled based on original date requested.